Fhem Homes Cleaning (“Company,” “we,” “our,” or “us”) is committed to protecting your privacy and handling your personal information with transparency, care, and responsibility.

This Privacy Policy explains how we collect, use, store, protect, and disclose your personal information when you visit our website, book our services, contact us, or otherwise interact with Fhem Homes Cleaning.

By using our website or services, you agree to the terms outlined in this Privacy Policy.

We may collect personal information that you voluntarily provide to us, including but not limited to:

• Full name
• Email address
• Phone number
• Home or business address
• Billing address
• Service location details

• Payment card details (processed securely through third-party payment providers)
• Bank transfer details, where applicable
• Transaction history and invoices

• Booking details
• Cleaning preferences
• Special instructions
• Property access arrangements
• Appointment history

When you visit our website, we may automatically collect:

• IP address
• Browser type
• Device information
• Operating system
• Pages visited
• Time spent on pages
• Referral sources
• Cookies and tracking information

We use your personal information for legitimate business purposes, including:

• Processing bookings and appointments
• Delivering cleaning services
• Communicating with you regarding services
• Managing payments and invoices
• Providing customer support
• Improving our website and customer experience
• Sending appointment reminders and service updates
• Handling complaints and service reviews
• Preventing fraud and ensuring business security
• Meeting legal, regulatory, and tax obligations

We only collect information that is necessary for these purposes.

We do not store full debit or credit card information on our systems.

Payments made online are processed through secure third-party payment providers such as Stripe or other approved processors.

These providers operate under their own privacy and security policies.

We encourage users to review their policies separately.

We do not sell, rent, or trade your personal information to third parties.

We may share your information only where necessary with:

• Payment processors
• Booking and scheduling platforms
• Professional cleaners assigned to your service
• IT and website service providers
• Accountants, legal advisers, or insurers, where required
• Government authorities where legally required

All third parties are expected to handle your information securely and lawfully.

Our website may use cookies and similar tracking technologies to improve user experience and website functionality.

Cookies help us:

• Understand website traffic
• Remember user preferences
• Improve site performance
• Support security and fraud prevention

You may disable cookies through your browser settings, although some website features may not function properly.

We retain personal information only for as long as necessary to:

• Deliver services
• Maintain business records
• Resolve disputes
• Comply with tax, legal, and regulatory obligations

When information is no longer required, it will be securely deleted or anonymized.

We take reasonable technical and organizational measures to protect your information from:

• Unauthorized access
• Loss
• Misuse
• Disclosure
• Alteration
• Destruction

While we strive to protect your data, no online system can guarantee absolute security.

Users are encouraged to protect their own devices and login credentials.

Depending on your location and applicable laws, you may have rights regarding your personal information, including:

• The right to access your personal data
• The right to correct inaccurate information
• The right to request deletion of your data
• The right to restrict or object to processing
• The right to withdraw consent where applicable
• The right to request data portability
• The right to lodge a complaint with a regulatory authority

To exercise these rights, please contact us using the details below.

We may occasionally send service-related updates, offers, promotions, or business announcements.

You may opt out of marketing communications at any time by:

• Clicking the unsubscribe link in emails
• Contacting us directly

Important service notifications may still be sent where necessary for active bookings.

Our website may contain links to third-party websites such as payment processors, booking platforms, or partner services.

We are not responsible for the privacy practices or content of external websites.

Users should review third-party privacy policies separately.

Our services are not intended for individuals under the age of 18.

We do not knowingly collect personal information from children.

If we become aware that such information has been collected, we will take appropriate steps to remove it.

Where necessary, your information may be processed outside your local jurisdiction by trusted service providers.

We take reasonable steps to ensure appropriate safeguards are in place for international data transfers.

We reserve the right to update this Privacy Policy at any time to reflect:

• Legal changes
• Business operations updates
• Service improvements
• Technology or security developments

Updated versions will be posted on our website with the revised effective date.

Continued use of our services after updates indicates acceptance of the revised policy.

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Fhem Homes Cleaning

Customer Support Team

Email: support@fhemhomescleaning.co.uk  

Phone: 077 0778 7977

Business Address: 13 Hulme High Street, Manchester, M15 5JR, UK 

Website: www.fhemhomescleaning.co.uk 

By using our website, booking our services, or providing your information to us, you confirm that you have read, understood, and agreed to this Privacy Policy.

Thank you for trusting Fhem Homes Cleaning.