Welcome to Fhem Homes Cleaning. These Terms and Conditions govern your use of our website and services. By booking any of our cleaning services, accessing our website, or communicating with us for service requests, you agree to be bound by these Terms and Conditions.

Fhem Homes Cleaning provides residential, commercial, and specialist cleaning services including but not limited to standard cleaning, deep cleaning, office cleaning, carpet cleaning, lawn mowing, and home car wash services.

Please read these Terms carefully before using our services.

Throughout these Terms and Conditions:

“Company”, “We”, “Us”, and “Our” refer to Fhem Homes Cleaning.

“Client”, “Customer”, and “You” refer to any individual, household, landlord, tenant, property manager, or business requesting or using our services.

“Services” refers to all cleaning and related maintenance services offered by Fhem Homes Cleaning.

“Property” refers to the home, office, apartment, building, or location where services are to be carried out.

“Website” refers to our official website and all associated booking platforms.

We provide professional cleaning and maintenance services including but not limited to:

• Standard Home Cleaning
• Deep Cleaning
• Office and Commercial Cleaning
• Carpet Cleaning
• End of Tenancy Cleaning
• Move-In / Move-Out Cleaning
• Airbnb / Short-let Cleaning
• Lawnmowing and Outdoor Maintenance
• Home Car Wash
• Post-Construction Cleaning
• Special Event Cleaning

Service availability may vary depending on location, scheduling, and staff availability.

We reserve the right to refuse service where conditions are unsafe, inaccessible, unlawful, or beyond the scope of our standard operations.

All bookings must be made through our website, phone, email, or approved communication channels.

A booking is only confirmed after:

• Availability is verified
• Service details are agreed
• Payment terms are accepted
• Confirmation is issued by us

We reserve the right to reschedule appointments due to:

• Staff illness
• Severe weather conditions
• Transport disruptions
• Emergency situations
• Circumstances beyond our control

We will always make reasonable efforts to notify clients in advance.

Prices may be fixed, estimated, or hourly depending on the nature of the service.

Quotes provided based on property size, condition, and client description are estimates only and may be adjusted upon inspection if:

• Property condition differs significantly
• Additional services are requested
• Heavy dirt, neglect, or hazardous conditions exist
• Access restrictions increase service time

All prices are subject to change without prior notice, but confirmed bookings will retain the agreed pricing unless service conditions materially differ.

Payment may be required:

• In advance
• Immediately after service completion
• On scheduled invoice terms for commercial clients

Accepted payment methods may include:

• Debit cards
• Credit cards
• Bank transfers
• Online payments
• Approved business invoicing arrangements

Late payments may incur administrative charges and service suspension.

For recurring clients, failure to maintain timely payment may result in cancellation of ongoing services.

Clients must provide at least 24 hours’ notice for cancellations or rescheduling.

Failure to provide adequate notice may result in:

• Cancellation fees
• Partial service charges
• Full service charges for same-day cancellations

If our cleaning team arrives and cannot access the property, a call-out fee may apply.

Repeated cancellations may result in refusal of future bookings.

Clients must ensure safe and timely access to the property at the scheduled appointment time.

This includes:

• Providing keys or access codes where necessary
• Ensuring utilities such as water and electricity are available
• Securing pets where required
• Informing us of alarms or security systems

We are not responsible for delays caused by lack of access.

Additional waiting time may be chargeable.

Clients must:

• Provide accurate service information
• Declare any hazards, damages, infestations, or unsafe conditions
• Remove valuable, fragile, or irreplaceable items before service
• Ensure children and pets are safely supervised
• Inform us of any special cleaning instructions

Failure to disclose relevant information may limit our liability.

Customer satisfaction is important to us.

If you are dissatisfied with a service provided, you must notify us within 24 hours of service completion.

Where appropriate, we may offer:

• A return visit
• A partial refund
• Service correction at our discretion

Refunds are not automatically guaranteed and are assessed on a case-by-case basis.

No claims will be considered after the notification period has expired.

While we take every reasonable precaution, accidental damage may occasionally occur.

Any claims for damage must be reported within 24 hours of service completion with supporting evidence where possible.

We are not liable for:

• Pre-existing damage
• Wear and tear
• Improperly installed fixtures
• Items of extraordinary value not disclosed in advance
• Damage caused by faulty equipment supplied by the client

Our liability shall be limited to the cost of the service provided or repair/replacement where appropriate and reasonably verified.

We reserve the right to refuse or stop service where:

• Conditions are hazardous
• Dangerous substances are present
• Biohazard risks exist
• Illegal activity is suspected
• Staff safety is compromised

Examples include:

• Excessive mold
• Pest infestations
• Human or animal waste
• Blood or bodily fluids
• Structural hazards
• Violent or threatening behavior

Specialist hazardous cleaning is not included unless specifically agreed.

Unless otherwise agreed, we may use our own professional-grade cleaning products and equipment.

Clients must notify us in advance of:

• Allergies
• Surface sensitivities
• Product restrictions
• Eco-friendly product preferences

We are not responsible for reactions or outcomes where such information was not disclosed before service.

Recurring bookings (weekly, bi-weekly, monthly) may be subject to separate service agreements.

Recurring clients may receive:

• Priority scheduling
• Discounted rates
• Dedicated cleaning teams

Missed recurring appointments without notice may affect future scheduling and pricing.

Business clients may be subject to separate service-level agreements.

These may include:

• Scheduled access protocols
• Staff confidentiality requirements
• Insurance compliance
• Health and safety documentation
• Site-specific cleaning instructions

Commercial clients remain responsible for ensuring lawful access and workplace safety.

Users of our website agree not to:

• Misuse the booking system
• Submit false information
• Attempt unauthorized access
• Use the website for unlawful purposes
• Copy or reproduce website content without permission

We reserve the right to restrict access where misuse is detected.

All website content including text, logos, service descriptions, branding, graphics, and design elements remain the property of Fhem Homes Cleaning unless otherwise stated.

Unauthorized reproduction, copying, or commercial use is prohibited.

We collect and process customer information only for legitimate business purposes including:

• Booking management
• Service delivery
• Payment processing
• Customer support
• Legal compliance

We do not sell personal data to third parties.

Further details are outlined in our Privacy Policy.

We shall not be liable for failure or delay in performance caused by events beyond our reasonable control including:

• Natural disasters
• Government restrictions
• Severe weather
• Transport failures
• Utility outages
• Public health emergencies
• Industrial disputes

In such cases, services may be delayed, suspended, or rescheduled.

Complaints should be submitted promptly through our official contact channels.

We aim to investigate and respond fairly and reasonably within a reasonable timeframe.

Abusive, threatening, or fraudulent complaints may result in service refusal.

We reserve the right to update these Terms and Conditions at any time.

Updated terms will become effective immediately upon publication on our website.

Continued use of our services constitutes acceptance of revised terms.

These Terms and Conditions shall be governed by and interpreted in accordance with the laws applicable in the country and region where Fhem Homes Cleaning operates.

Any disputes arising from these Terms shall be subject to the jurisdiction of the appropriate courts.

For questions regarding these Terms and Conditions, bookings, or complaints, please contact:

Fhem Homes Cleaning

Customer Support Team

Email: hello@hemhomescleaning@gmail.co.uk

Phone: 077 0778 7977 

Business Address: 13 Hulme High Street, Manchester, M15 5JR, UK

Website: www.fhemhomescleaning.co.uk

By booking our services or using our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.

Thank you for choosing Fhem Homes Cleaning.